Frequently Asked Questions
Q: Is the mounting hardware included with stakes and posts?
A: Yes.
Q: What art files are acceptable?
A: Sundax systems are IBM compatible. The best files to send us are Illustrator (.ai, .eps or .pdf), Corel (.cdr), Gerber (.plt), Flexi (.fs), or Signlab (.eps). Large files (over 9MB) contact us .Please be sure to convert to “curves” or “paths” before sending. These files can be sent to
Q: What is the standard SUNDAX plaque clear coat?
A: Semi-gloss, which is 15% matte. Matte and gloss are also available. There is no extra charge for any of our clear coats.
Q: Does Sundax offer “rush” orders for an extra charge?
A: No. Typically production for standard plaques takes 12 working days after layout approval is signed. Customers can rush their shipping with expedited freight charges.
Q: What does Lifetime Guarantee mean?
A: Sundax guarantees all of its products. This means that should your plaque fade or contain any defect, we will refinish or replace the defective material at no cost to you, as long as the plaque is installed in its original location. Sundax will not cover your cost of removal, reinstallation or any subsequent work done on the mounting surface.
Q: Does Sundax quote freight charges?
A: Sundax offers guaranteed ground freight charges on most orders to better serve our customers. If you require rush shipping, please make a request when placing your order.
Q: Are there charges for creating layouts?
A: Sundax will create up to two layouts per order at no charge to our customers. If a third layout is requested, a charge will be applied.
Q: What is Sundax return policy?
A: No return. Most Sundax products are custom-made for specific applications, places and clients.
Q: What is the smallest letter that can be used?
A: Using Sundax Times New Roman, Bookman Old Style or Myriad, minimum height is 1/4”for letters in all uppercase, 3/8”for text that uses both uppercase and lowercase letters.
Q: Maintenance?
A: Cleaning of Letters/Logos/Plaques as needed, per manufacturer's recommendations.
Q: Installation?
A: A qualified installer shall install cast letters. Additional structural support may be required for larger/heavier Letters/Logos/Plaques.
Q: Payment 50% down and 50% when ready to ship.